Shipment Policy

Effective Date: 01/01/2024
Business Name: IBFTC MANIPAL
Service Type: Banking Sales & Marketing Skill Development Training – Printed & Digital Material Delivery

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🚚 Shipping Coverage

We currently deliver printed training materials across all serviceable pin codes in India through reliable courier partners.

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📦 What We Ship

• Printed study material

• Practice test booklets

• Sales skill notes

• Interview Q&A guides

• Enrollment letter or learning roadmap (if applicable)


All materials are part of the one-time course package and are non-saleable items exclusively for enrolled students.

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⏱️ Dispatch & Delivery Time

• Dispatch Time: Within 3 to 5 working days after successful enrollment and payment confirmation

• Delivery Time: Typically 7 to 10 working days from dispatch, depending on location and courier service availability

• You will receive a tracking ID via SMS/email/WhatsApp once the shipment is dispatched

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🔐 Packaging & Handling

All shipments are securely packed to prevent damage in transit. Materials are handled with care to ensure:


• No tampering

• No loss of pages or components

• Proper labeling for delivery identification

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📭 Delivery Terms

• Deliveries will be made only to the address provided during enrollment.

• Changes to shipping address must be submitted via email within 24 hours of payment.

• We do not take responsibility for incorrect or incomplete addresses provided by the customer.

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📦 Shipping Charges

• Shipping charges (if any) are either included in the course fee or clearly mentioned during checkout.

• No hidden charges or separate courier fees after enrollment.

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📌 Lost or Damaged Shipments

We offer free replacement only in the following cases:


• Shipment not delivered within 15 working days from dispatch

• Materials received in damaged or unusable condition

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To claim an exchange:

• You must report the issue to us within 48 hours of receiving the package

• Share photos or videos of the damage by email or WhatsApp

• Once verified, we will arrange a replacement shipment within 7 working days

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❌ No Returns or Exchanges for Other Reasons

• We do not accept returns or exchanges due to personal preferences or withdrawal from the course.

• Once shipped, the study material becomes non-returnable and non-refundable.

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📞 Contact for Shipment Queries

IBFTC MANIPAL Corporate Office: Central Plaza, 41 Bipin Bihari Ganguly Street, Kolkata
Email: info@ibftcmanipal.com
Phone: 033-69028791

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